Good to know
Shipping & delivery
We ship worldwide from our supplier network. Standard delivery is typically 10–20 days depending on your country.
Standard shipping within the United States is $8, and free on orders over $70. International standard shipping starts at $14.99. Exact rates for your address are calculated at checkout before you pay.
Returns & your right to cancel
You can request a return within 30 days of delivery. Items should be unused and in their original packaging.
If you are shopping from the European Union or the United Kingdom, you also have a statutory right of withdrawal: you may cancel your order within 14 days of receiving it, for any reason, without having to justify your decision.
To start a return or exercise this right, email us with your order number at dimaalessandro812@gmail.com.
Not sure which size to pick?
Sizing on mobility and comfort products depends on your pet's measurements rather than their breed. If you are between sizes or unsure, email us your pet's weight and chest or back measurements at dimaalessandro812@gmail.com and we'll tell you which size to order.